We are committed to protecting your personal information and handling it in an open and transparent way.
Depending on how you interact with us, different privacy policies may apply. This document explains which policy applies and provides access to the relevant sections.
Maynard Property Group – Website Privacy Policy
Version 2.0 – Updated 23 January 2026
Maynard Property Group Pty Ltd (ABN 32 102 838 001) (we, us, our) values your privacy and is committed to protecting personal information collected via our website, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Scope
This Website Privacy Policy applies only to personal information collected through our website (including enquiry forms and newsletter subscriptions). It does not apply to personal information collected when we provide buyers agency services. Our broader practices are described in our Privacy Policy & Collection Notice.
2. Privacy Officer
Privacy Officer: Craig Maynard
Email: craig@maynardproperty.com.au
3. Personal information we collect
When you use our website, we may collect:
We do not collect sensitive information through our website.
We do not collect or store government-issued identification documents or identification numbers through our website.
4. How we collect and hold personal information
We collect personal information when you submit information through website forms or subscribe to our newsletter. Technical information may be collected automatically through cookies and similar technologies.
We primarily hold website-collected personal information within the Zoho One suite of products and related service providers used to operate our website and communications.
5. Why we collect, use and disclose personal information
We collect, use and disclose website-collected personal information for purposes including:
6. Consequences if you do not provide personal information
If you do not provide requested personal information, we may be unable to respond to your enquiry or provide requested information. If you do not provide an email address, we cannot send you newsletters or updates.
7. Anonymity and pseudonymity
You can browse our website anonymously. If you submit an enquiry or subscribe, we require sufficient information to respond to you or provide the relevant service.
8. Cookies and analytics
Our website may use cookies and similar technologies to improve functionality and analyse traffic. You can control cookies through your browser settings. Disabling cookies may affect website functionality.
9. Direct marketing and opt-out
Where you have chosen to subscribe to our newsletter or updates, we may use your personal information (excluding sensitive information) to send you communications about our services, market updates or related information we consider may be of interest to you.
You may opt out at any time by using the unsubscribe link included in our communications or by contacting the Privacy Officer. We process opt-out requests promptly and at no cost.
10. Unsolicited personal information
If we receive personal information we did not request (for example, information you include in a free-text message), we will assess whether we could have collected it for the purposes described in this policy. If not, we will take reasonable steps to delete or de-identify it where lawful and reasonable.
11. Disclosure of personal information
We do not sell personal information. We may disclose website-collected personal information to trusted service providers who help us operate our website and communications (for example, website hosting, forms and email/newsletter systems), and where required or authorised by law.
12. Overseas disclosure and data hosting (Zoho One)
We use Zoho One to manage enquiries and communications. Your personal information may be stored in Australia and/or overseas and may be accessed from overseas locations for support and service delivery.
Countries where overseas recipients may be located include (as applicable to Zoho and its group entities/service operations): Australia, the United States, India and the European Union (for example, the Netherlands). We will update this list if our overseas disclosure practices change.
13. Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including to meet legal, regulatory, taxation, insurance and professional obligations.
Unless otherwise required or permitted by law, website-collected personal information is generally retained for up to seven (7) years after the end of our relationship with an individual.
When information is no longer required, we take reasonable steps to securely delete, destroy or permanently de-identify it.
14. Security
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.
15. Access and correction
You may request access to, or correction of, personal information we hold about you by contacting the Privacy Officer. We may need to verify your identity before responding.
16. Complaints
If you believe we have breached the APPs, you may lodge a complaint by contacting the Privacy Officer. We will respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or phone 1300 363 992.
17. Changes to this policy
We may update this policy from time to time. The latest version will be published on our website.
Maynard Property Group – Privacy Policy & Collection Notice
Version 2.0 – Updated 23 January 2026
This document explains how Maynard Property Group Pty Ltd (ABN 32 102 838 001) (we, us, our) collects, holds, uses and discloses personal information in the course of providing buyers agency services in Queensland and New South Wales.
1. Scope
This Privacy Policy & Collection Notice applies to personal information we collect, use and disclose when providing buyers agency services, through our mobile applications (including the Maynard Property Client Portal app), and when conducting our business.
2. Privacy Officer
Privacy Officer: Craig Maynard
Email: craig@maynardproperty.com.au
3. What personal information we collect
We may collect personal information about clients, prospective clients, vendors (where relevant), agents, service providers and other individuals we interact with. This may include:
We generally do not need sensitive information. If sensitive information is provided, we will handle it in accordance with the Privacy Act and only use it for the purpose for which it was provided (or as otherwise permitted by law).
4. How we collect personal information
We collect personal information directly from you when you:
We may also collect personal information from third parties where lawful and reasonable, such as: real estate agents, vendors (or their representatives), conveyancers/solicitors, mortgage brokers/lenders (with your authority), building/pest inspectors, body corporate/strata managers, publicly available sources, and service providers assisting us.
5. Identity verification (sighted only; not stored)
As part of onboarding and to ensure we correctly identify the party entering into an agency agreement (including a REIQ Form 6 appointment and NSW equivalent agreements), we may take reasonable steps to verify identity and authority.
This may involve sighting a government-issued photo identification document such as a driver licence and passport. These documents are viewed only. We do not copy, scan, photograph, record or store identification documents or identification numbers.
6. Why we collect, use and disclose personal information
We collect, use and disclose personal information to provide our buyers agency services and to operate our business, including:
7. Consequences if you do not provide personal information
If you do not provide personal information we reasonably request, we may not be able to provide our services, progress negotiations, coordinate due diligence, or meet our legal obligations.
8. Disclosure to third parties
We may disclose personal information to third parties where necessary to provide our services or as required/authorised by law, including:
We do not sell personal information.
9. Direct marketing and opt-out
We may use your personal information (excluding sensitive information) to send you communications about our services and market updates where permitted by law and consistent with your expectations (for example, where you have requested information or opted in).
You can opt out at any time using the unsubscribe link in our communications or by contacting the Privacy Officer. Opt-out requests are processed promptly and at no cost.
10. Overseas disclosure and data hosting (Zoho One)
We use the Zoho One suite of products to manage client information, communications and documents. Personal information may be stored in Australia and/or overseas and may be accessed from overseas locations for support and service delivery.
Countries where overseas recipients may be located include (as applicable to Zoho and its group entities/service operations): Australia, the United States, India and the European Union (for example, the Netherlands). We will update this list if our overseas disclosure practices change.
11. Security
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. This includes access controls, staff training, and using reputable systems within our Zoho One environment.
12. Retention and destruction
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet legal, regulatory, taxation, insurance and professional obligations.
Unless otherwise required or permitted by law, personal information is generally retained for up to seven (7) years after the end of our relationship with an individual.
When information is no longer required, we take reasonable steps to securely delete, destroy or permanently de-identify it.
13. Access and correction
You may request access to, or correction of, personal information we hold about you by contacting the Privacy Officer. We may need to verify your identity before responding. We will respond within a reasonable timeframe.
14. Complaints
If you believe we have breached the APPs, you may lodge a complaint by contacting the Privacy Officer. We will acknowledge and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or phone 1300 363 992.
15. Changes to this document
We may update this document from time to time. The latest version will be available on request or via our website.
© Maynard Property Group Pty Ltd
We are committed to protecting your personal information and handling it in an open and transparent way.
Depending on how you interact with us, different privacy policies may apply. This document explains which policy applies and provides access to the relevant sections.
Version 2.0 – Updated 23 January 2026
Maynard Property Group Pty Ltd (ABN 32 102 838 001) (we, us, our) values your privacy and is committed to protecting personal information collected via our website, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Website Privacy Policy applies only to personal information collected through our website (including enquiry forms and newsletter subscriptions). It does not apply to personal information collected when we provide buyers agency services. Our broader practices are described in our Privacy Policy & Collection Notice.
Privacy Officer: Craig Maynard
Email: craig@maynardproperty.com.au
When you use our website, we may collect:
· Name
· Email address
· Phone number
· Technical information such as IP address, browser/device type, pages visited, and referral information (via cookies/analytics)
We do not collect sensitive information through our website.
We do not collect or store government-issued identification documents or identification numbers through our website.
We collect personal information when you submit information through website forms or subscribe to our newsletter. Technical information may be collected automatically through cookies and similar technologies.
We primarily hold website-collected personal information within the Zoho One suite of products and related service providers used to operate our website and communications.
We collect, use and disclose website-collected personal information for purposes including:
· responding to enquiries and providing requested information
· administering newsletter subscriptions and sending updates where you have opted in
· maintaining internal records and improving our website and services
· complying with legal obligations and managing complaints or disputes
If you do not provide requested personal information, we may be unable to respond to your enquiry or provide requested information. If you do not provide an email address, we cannot send you newsletters or updates.
You can browse our website anonymously. If you submit an enquiry or subscribe, we require sufficient information to respond to you or provide the relevant service.
Our website may use cookies and similar technologies to improve functionality and analyse traffic. You can control cookies through your browser settings. Disabling cookies may affect website functionality.
Where you have chosen to subscribe to our newsletter or updates, we may use your personal information (excluding sensitive information) to send you communications about our services, market updates or related information we consider may be of interest to you.
You may opt out at any time by using the unsubscribe link included in our communications or by contacting the Privacy Officer. We process opt-out requests promptly and at no cost.
If we receive personal information we did not request (for example, information you include in a free-text message), we will assess whether we could have collected it for the purposes described in this policy. If not, we will take reasonable steps to delete or de-identify it where lawful and reasonable.
We do not sell personal information. We may disclose website-collected personal information to trusted service providers who help us operate our website and communications (for example, website hosting, forms and email/newsletter systems), and where required or authorised by law.
We use Zoho One to manage enquiries and communications. Your personal information may be stored in Australia and/or overseas and may be accessed from overseas locations for support and service delivery.
Countries where overseas recipients may be located include (as applicable to Zoho and its group entities/service operations): Australia, the United States, India and the European Union (for example, the Netherlands). We will update this list if our overseas disclosure practices change.
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including to meet legal, regulatory, taxation, insurance and professional obligations.
Unless otherwise required or permitted by law, website-collected personal information is generally retained for up to seven (7) years after the end of our relationship with an individual.
When information is no longer required, we take reasonable steps to securely delete, destroy or permanently de-identify it.
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.
You may request access to, or correction of, personal information we hold about you by contacting the Privacy Officer. We may need to verify your identity before responding.
If you believe we have breached the APPs, you may lodge a complaint by contacting the Privacy Officer. We will respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or phone 1300 363 992.
We may update this policy from time to time. The latest version will be published on our website.
Version 2.0 – Updated 23 January 2026
This document explains how Maynard Property Group Pty Ltd (ABN 32 102 838 001) (we, us, our) collects, holds, uses and discloses personal information in the course of providing buyers agency services in Queensland and New South Wales.
This Privacy Policy & Collection Notice applies to personal information we collect, use and disclose when providing buyers agency services and when conducting our business.
Privacy Officer: Craig Maynard
Email: craig@maynardproperty.com.au
We may collect personal information about clients, prospective clients, vendors (where relevant), agents, service providers and other individuals we interact with. This may include:
· identification and contact details (name, address, email, phone)
· property preferences and requirements (budget, location, features)
· financial information relevant to the engagement (for example, pre-approval status or funding arrangements), where provided to us
· records of communications and instructions
· information required to arrange inspections, due diligence and settlement (for example, solicitor/conveyancer details)
· marketing preferences and subscription status
We generally do not need sensitive information. If sensitive information is provided, we will handle it in accordance with the Privacy Act and only use it for the purpose for which it was provided (or as otherwise permitted by law).
We collect personal information directly from you when you:
· engage us for buyers agency services
· communicate with us (including by phone, email, online, or in person)
· complete forms or provide information through our website or other channels
We may also collect personal information from third parties where lawful and reasonable, such as: real estate agents, vendors (or their representatives), conveyancers/solicitors, mortgage brokers/lenders (with your authority), building/pest inspectors, body corporate/strata managers, publicly available sources, and service providers assisting us.
As part of onboarding and to ensure we correctly identify the party entering into an agency agreement (including a REIQ Form 6 appointment and NSW equivalent agreements), we may take reasonable steps to verify identity and authority.
This may involve sighting a government-issued photo identification document such as a driver licence and passport. These documents are viewed only. We do not copy, scan, photograph, record or store identification documents or identification numbers.
We collect, use and disclose personal information to provide our buyers agency services and to operate our business, including:
· assessing your requirements and providing property sourcing and advisory services
· communicating with you about shortlisted properties and negotiations
· coordinating inspections, due diligence and reports
· liaising with real estate agents, vendors, and your advisers (for example conveyancers/solicitors)
· preparing and administering agreements and invoices, and keeping business records
· direct marketing (where permitted) and managing opt-outs
· complying with legal obligations and handling complaints or disputes
If you do not provide personal information we reasonably request, we may not be able to provide our services, progress negotiations, coordinate due diligence, or meet our legal obligations.
We may disclose personal information to third parties where necessary to provide our services or as required/authorised by law, including:
· real estate agents, vendors and vendor representatives
· conveyancers and solicitors (yours and, where relevant, other parties)
· mortgage brokers, lenders and valuers (with your authority)
· building/pest inspectors and other due diligence providers
· body corporate/strata managers (where relevant)
· IT, cloud and communications providers (including Zoho One)
· our professional advisers (legal, accounting, insurance)
We do not sell personal information.
We may use your personal information (excluding sensitive information) to send you communications about our services and market updates where permitted by law and consistent with your expectations (for example, where you have requested information or opted in).
You can opt out at any time using the unsubscribe link in our communications or by contacting the Privacy Officer. Opt-out requests are processed promptly and at no cost.
We use the Zoho One suite of products to manage client information, communications and documents. Personal information may be stored in Australia and/or overseas and may be accessed from overseas locations for support and service delivery.
Countries where overseas recipients may be located include (as applicable to Zoho and its group entities/service operations): Australia, the United States, India and the European Union (for example, the Netherlands). We will update this list if our overseas disclosure practices change.
We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. This includes access controls, staff training, and using reputable systems within our Zoho One environment.
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet legal, regulatory, taxation, insurance and professional obligations.
Unless otherwise required or permitted by law, personal information is generally retained for up to seven (7) years after the end of our relationship with an individual.
When information is no longer required, we take reasonable steps to securely delete, destroy or permanently de-identify it.
You may request access to, or correction of, personal information we hold about you by contacting the Privacy Officer. We may need to verify your identity before responding. We will respond within a reasonable timeframe.
If you believe we have breached the APPs, you may lodge a complaint by contacting the Privacy Officer. We will acknowledge and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or phone 1300 363 992.
We may update this document from time to time. The latest version will be available on request or via our website.
© Maynard Property Group Pty Ltd
